1. Check the status of the CPE.
2. Check LED indicators at the back of the CPE. If the LNK LED has a red light. CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).
3. If the “LNK LED” has no light, check the connections from computer LAN card to CPE. Make sure the cable from the LAN card of the computer connects securely to the “10BaseT port” of the CPE or if it connects into your wall socket, make sure that it is securely connected. If the LED of the LAN card and the Col/Act LED of CPE simultaneously blinks, connection is secured.
4. If Col/Act and LAN Card LED’s do not blink, replace you cable between LAN card and CPE.
5. If still no blink, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).
6. If LED blinks, check browsing by using internet explorer. If with internet, permanently replace the cable.
7. If still no internet access (usually “page cannot be displayed” appears), reset your computer.
8. If still no internet, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).

I can browse BellTel website but I cannot browse other sites.

1. Use internet explorer then go to www.belltel.ph
2. Attempt to browse other web page (e.g. www.google.com). Try to follow links.
3. If web pages are not appearing, reset your computer.
4. If after reset and still cannot browse, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).
   

I am being denied to access because of a username or password error.

Step 1: Re-enter your Password and Login
After your computer has been loaded up, check the passwords and login information provided to you by BellTel. NOTE: If you forgot your username and password, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).

Step 2: Try to connect to the Internet
Attempt to connect to the Internet by opening a web browser. If an error message appears advising that you could not be authenticated or the server you are dialing is not answering, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).

I can connect to dial up or VPN but I cannot browse.

1. If log-in to server is successful and still cannot surf, reset your computer.
2. Reconnect then try to browse. If still cannot browse, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).
   

Speed Decreases, Low Data Throughput, Problems With Speeds On Different Websites.

The nature of the Internet and traffic patterns across various time zones and locations, and peak usage means that consistent performance of Internet browsing cannot always be guaranteed. If however you are certain that performance is substantially degraded over a period of time, then you should CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).