There is noise or crackling sound when you use your telephone.

1. If you are using a telephone device via PABX, it is recommended to contact your PABX Maintenance personnel for assistance.
2. If you are using a telephone device directly to CPE, unplug telephone cables, plug it again and make sure that it is properly connected.
3. If still there is noise/crackling sound, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).

My phone does not have dial-tone.

1. Locate CPE and check LED indicators. If all LED has no light, check and secure the power source of CPE. If still no light, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).
2. If “LNK LED” has red light. CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).
3. If “LNK LED” has a no light, check the connections to and from the telephone set. Check to make sure that your telephone line connects securely to the telephone port of the CPE or if it connects into your wall socket, make sure that is securely connected.
4. If you still do not hear dial tone, trace the telephone connection to the CPE. If it is connected to Line 2, connect it to Line 1.(If it is connected to Line 1 connect it to line 2)
5. If you still do not hear dial tone, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).

My phone is not ringing or cannot receive calls.

1. Check your telephone for dial tone.
2. If there is no dial-tone, proceed to My phone does not have dial-tone.
3. If there is dial tone, check for the ringer volume. Adjust the volume to maximum.
4. If still don’t have a ring. CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).

I cannot make calls on my phone.

1. If on dial then busy, fast busy tone, or with voice prompt; CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).
2. If you can’t make NDD/IDD calls, please activate feature.
3. If NDD/IDD feature is activated and still cannot make calls, CONTACT BELLTEL’S CUSTOMER TECHNICAL SUPPORT AT 6800-4357(HELP).